Good Questions. Clear Answers.

PRODUCT &
SCIENCE

ABOUT &
PRIVACY

ORDERS &
SUPPORT

Who is Raha and how does NexuSelf personalize my experience?

Raha is your adaptive AI wellness agent. By analyzing the data you provide—such as your sleep quality, daily mood, energy levels, hydration, nutrition, calories and macros, cycle phase, and symptoms—Raha continuously learns how your unique biology responds to different factors.

This allows NexuSelf to dynamically adjust your nutrition, workout recommendations, and daily guidance to perfectly match what your body actually needs on any given day, rather than forcing you into a static, rigid plan.

How are my workout plans generated?

NexuSelf generates personalized workout plans based on fitness goals, current fitness level, measurements, and guidelines from established fitness organizations (WHO, CDC, ACSM). Our recommendations are based on information from authoritative sources including WHO, CDC, ACSM, and other established health organizations.

Important: Our workout recommendations are for informational and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider before beginning any diet or exercise program.

How accurate are the calorie and nutrition calculations?

Our calorie and nutrition information is based on authoritative nutritional databases, established calculation methods, and accurate barcode scanning data.

Please note: Nutritional information should be considered estimates rather than precise measurements. The information is provided for educational and tracking purposes and is not intended to diagnose or treat any medical condition.

What device permissions does NexuSelf request?

The NexuSelf app requests the following device permissions: Camera (for food photos and barcode scanning), Photo Gallery (for uploading progress photos), and Notifications (for personalized reminders). These are only used when you actively initiate features that require them. We do NOT request or use location data, microphone, contacts, or other device information.

What data does NexuSelf collect and store?

We collect the following information to provide our services:

Account Information:
Email address, name, and profile picture (from Google or Apple Sign-In)

Personal and Health Information:
Age, gender, height, current weight, target weight. Fitness goals, activity preferences, health context

Food and Nutrition Data:
Food logs (meal information, quantities, nutritional details). Food photos (stored securely on our servers for meal history and Analysis). Barcode data from scanned packaged foods

All data is stored securely on servers operated by DigitalOcean in California, USA. We do NOT collect device information, IP addresses, location data, usage analytics, cookies, contacts, or microphone/audio data.

Is my health data secure and private?

Yes. We implement industry-standard security measures including Encryption in Transit (HTTPS), Password Hashing, JSON Web Tokens for authentication, and restricted Access Controls. Your data is stored securely on servers operated by DigitalOcean in California, USA. For more details, please review our Privacy Policy.

How do I delete my NexuSelf Account?

You can delete your NexuSelf account directly from the NexuSelf app at any time. Just follow these steps:

Open the NexuSelf app
Go to Settings
Tap on Delete My Account
Confirm the deletion

When you delete your account:

All your personal data (account info, health data, food logs, photos) will be permanently deleted immediately
Data deletion occurs immediately from all systems
This action cannot be undone - all data will be permanently deleted and cannot be recovered
Some financial records may be retained as required by law

What happens if there is a data breach?

In the event of a data breach that affects your personal information, we will notify affected users via email within 72 hours, inform relevant regulatory authorities, and implement additional security measures to prevent future incidents.

How do I log into my NexuSelf account?

NexuSelf uses secure Google Sign-In and Apple Sign-In. When you open the app, you’ll be asked to choose your account. That’s it - no password or manual signup is required. It’s seamless, quick, and secure.

I changed my phone. How do I access my account again?

Just download the NexuSelf app on your new device and log in with the same Google or Apple account you used previously. Your cloud-based data will be synced automatically.

What are the subscription plans and pricing?

We offer the following subscription plans:

Monthly Plan: $11.99/month
Yearly Plan: $99.99/year

Prices shown are in USD and may vary by region or local currency. Each subscription plan provides full access to all premium features of the NexuSelf app.

What is the free trial period?

We typically offer a 3-day free trial, though this duration may vary based on special promotional discounts or offers available at the time of your signup.

No upfront charges to start your trial
You will not be charged during the trial period
You will receive a notification before your trial converts to a paid subscription
Your subscription will automatically convert to a paid subscription at the end of the trial period unless canceled prior to trial expiration
Free trials are subject to eligibility requirements determined by the platform (Apple or Google)

How do I manage or cancel my subscription?

Subscription management depends on where you purchased your subscription:

For Apple App Store subscriptions:

Open the Settings app on your iOS device
Tap your name at the top
Tap Subscriptions
Select NexuSelf
Tap Cancel Subscription

For Google Play Store subscriptions:

Open the Google Play Store app on your Android device
Tap Menu → Subscriptions
Select NexuSelf
Tap Cancel Subscription

Important: Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. Cancellation will take effect at the end of the current billing period, and you will retain access to premium features until that time.

How do I request a refund?

All refund requests must be processed directly through the platform where you made your purchase. We do not have the ability to issue refunds for App Store or Play Store purchases.

For Apple App Store Purchases: Visit reportaproblem.apple.com, sign in with your Apple ID, find the subscription charge, and select "Report a Problem".

For Google Play Store Purchases: Visit play.google.com/store/account/subscriptions, select NexuSelf, and follow the refund request process.

For Direct Website Purchases: For direct purchases through our website (if applicable), refunds may be issued at our discretion within 7 days of purchase. Contact us at Contact Support for assistance.

Still need help?

If you need further assistance or wish to ask about your data, feel free to contact us:

Email Support: Contact Team
Grievance Officer: Contact Grievance Officer
In-App Support: Available under Settings → Support