Privacy Policy

Last updated: April 06, 2025

At NexuSelf, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and share your data when you access and interact with our services. It also explains your rights and how privacy laws safeguard you. We collect and use your personal information to enhance your experience and deliver tailored health and wellness services. By using NexuSelf, you consent to the collection, use, and handling of your information in line with this Privacy Policy.

Information We Collect

We collect personal information to provide you with an optimized and personalized wellness experience. The types of information we may collect include:

  • Personal Data: Information such as your name, email address, phone number, age, gender, and other data you provide during registration.
  • Health and Fitness Data: Data related to your physical activity, nutrition, and other health-related metrics.
  • Usage Data: Information collected automatically, including IP addresses, browser type, and app usage statistics.
  • Payment Information: When you subscribe to our premium services, we collect payment details necessary to process your transaction. This may include credit card information, UPI IDs, or other payment method details.

We process this data to improve your user experience and help you reach your goals. This data is processed on your device and is not stored on our servers. You can delete your data at any time through the app settings.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Deliver and Maintain Our Services: Ensuring the proper functioning of the NexuSelf app and website.
  • To Provide Personalized Recommendations: Offering tailored nutrition, fitness, and wellness suggestions based on your input.
  • To Communicate with You: Sending essential communications related to your account, including security updates, new features, and service-related messages.
  • Marketing and Promotions: Informing you about similar services, offers, and events unless you opt out of such communications.
  • Manage User Requests: Responding to your inquiries and support requests.
  • Business Transfers: Using your data in case of business events like mergers, acquisitions, or sales of our assets.
  • Internal Analysis and Improvement: Analyzing data to understand usage trends, measure the effectiveness of our campaigns, and improve our services.
  • Subscription Management: Processing payments, managing subscriptions, and providing access to premium features.

App Store Data Usage Information

As required by the Apple App Store and Google Play Store, we provide a summary of our data collection practices:

  • Data used to track you across apps and websites: Device identifiers, usage data
  • Data linked to you: Health & fitness information, identifiers, user content, usage data, diagnostics
  • Data not linked to you: Anonymous usage statistics, crash reports

For a complete understanding of how your data is used, please refer to the detailed sections in this privacy policy.

Free Trials and Subscription Auto-Renewal

When you sign up for a free trial or subscription:

  • Free trials will automatically convert to paid subscriptions unless cancelled before the trial period ends.
  • Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current period.
  • Your account will be charged for renewal within 24 hours prior to the end of the current period.
  • You can manage and cancel your subscriptions by going to your account settings after purchase.

Google Play Store Subscriptions

For users who purchase subscriptions through Google Play:

  • Subscriptions purchased through Google Play are managed by Google Play Store.
  • Payment information is processed and stored by Google, not NexuSelf.
  • Billing disputes, refunds, and subscription cancellations for Google Play purchases should be directed to Google support.
  • Subscription renewal is handled automatically by Google Play Store until cancelled.
  • To cancel a subscription purchased through Google Play, users can do so through their Google Play account settings.

Apple App Store Purchases

For users who purchase subscriptions through the Apple App Store:

  • Subscriptions purchased through Apple App Store are managed by Apple.
  • Payment information is processed and stored by Apple, not NexuSelf.
  • Billing disputes, refunds, and subscription cancellations for Apple App Store purchases should be directed to Apple support.
  • Apple's standard 24-hour cancellation policy applies to new subscriptions.
  • To cancel a subscription purchased through Apple, users can do so through their Apple ID settings.

Data Tracking and Apple App Tracking Transparency

For iOS users, in compliance with Apple's App Tracking Transparency framework, we will request permission before tracking your activity across other companies' apps and websites. You can change your preferences at any time through your device settings.

Advertising

Our app may display ads provided by Google AdMob or other advertising partners. These services may collect and use data for ad targeting. This information is handled according to their respective privacy policies.

Compliance with Indian Data Protection Laws

NexuSelf operates as a "data fiduciary" under Indian data protection frameworks. We are committed to complying with applicable Indian data protection laws, including the Information Technology Act, 2000 (IT Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and any subsequent amendments or new regulations that may be enacted.

Under these laws, we handle sensitive personal data with the highest standards of care and security, ensuring that it is processed only with your consent and for legitimate purposes.

International Data Protection Rights

Depending on your location, you may have rights under various data protection laws:

  • European Users (GDPR): Rights include access, rectification, erasure, restriction of processing, data portability, and objection.
  • California Residents (CCPA): Rights include knowledge of personal information collected, disclosed, or sold; deletion of personal information; opt-out of sale of personal information; and non-discrimination for exercising these rights.

We will honor these requests where legally required, regardless of your location.

Consent Mechanisms

We obtain your consent for collecting and processing your personal information through:

  • Explicit Consent: When you register for our services, you actively consent to our Privacy Policy by checking the consent box.
  • App Permissions: We seek explicit permission before accessing device features like location, camera, or health data.
  • Opt-in for Marketing: We provide clear opt-in mechanisms for marketing communications.

You can withdraw your consent at any time through your account settings or by contacting our Grievance Officer.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our services. These technologies help us analyze user behavior, remember your preferences, and improve your experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact your experience on our platform.

Subscription and Payment Information

When you purchase a subscription to NexuSelf premium services:

  • Payment Processing: Your payment information is securely processed through authorized payment gateways that comply with industry standards (PCI-DSS).
  • Storage: We do not store complete credit card information on our servers. Only authorized payment processors handle and store your complete payment details.
  • Subscription Management: We maintain records of your subscription status, renewal dates, and transaction history to manage your account.
  • Refunds and Billing: We use your payment information to process refunds and resolve billing issues when necessary.

You can manage your subscription and payment methods through your account settings at any time.

Retention of Your Personal Information

We are committed to keeping your data safe and minimal. NexuSelf only stores the following:

  • Your name
  • Your email
  • Timestamp of your most recent login

Other personal information (like your weight, height, goals, etc.) is stored locally on your device only, using secure storage. Data is never uploaded to our servers.
We do not retain any data after you delete your account .

Account Deletion and Data Retention

You can delete your NexuSelf account directly from the NexuSelf app at any time. Just follow these steps:

  • Open the NexuSelf app
  • Go to Settings
  • Confirm the deletion

Once confirmed, your account and any data associated with it will be permanently deleted from our servers. If you want us to delete your data from our side, contact us at Email: shafquat@nexuself.com

Data Deletion Requests

You can request deletion of your personal data:

  • By contacting our Grievance Officer at: ansarialhaan5@gmail.com

We do not retain any data after you delete your account.

Data Localization and Transfer

In compliance with Indian regulations on data localization:

  • Critical personal data is stored exclusively on servers located within India.
  • Other information may be processed and stored on servers located outside of India where data protection laws may differ.

By using our services, you consent to these transfers. We ensure adequate protection of your data during these transfers, in compliance with Indian data protection laws governing cross-border data transfers.

Data Breach Notification

In the event of a data breach that may compromise your personal information:

  • We will notify affected users within 72 hours of becoming aware of the breach.
  • The notification will include details about the nature of the breach, the information affected, and steps you can take to mitigate potential harm.
  • We will also notify the appropriate regulatory authorities as required by law.

Your Rights Under Indian Law

As a user in India, you have the following rights regarding your personal information:

  • Right to Access: You have the right to request information about what personal data we hold about you.
  • Right to Correction: You can request corrections to inaccurate information we hold about you.
  • Right to Withdraw Consent: You can withdraw your consent at any time for the processing of your personal data.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
  • Right to Complain: You have the right to file a complaint with the relevant data protection authorities in India if you believe your rights have been violated.

To exercise any of these rights, please contact our Grievance Officer or use the relevant options in your account settings.

Disclosure of Your Personal Data

We may share your data in the following circumstances:

  • Service Providers: Third-party vendors who perform services on our behalf, such as hosting, data analysis, and customer service.
  • Payment Processors: Payment gateways and financial institutions to process your subscription payments.
  • Business Transactions: In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the acquiring entity.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests from public authorities.
  • With Your Consent: We may share your information with third parties when you have consented to such disclosure.

Children's Privacy

NexuSelf is not intended for users under the age of 18. We do not knowingly collect data from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request removal.

If applicable, we may seek parental consent for data collection in regions requiring such authorization.

Grievance Officer

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the contact details of the Grievance Officer are provided below:

Name: Alhaan Ansari
Email: ansarialhaan5@gmail.com

The Grievance Officer will acknowledge and address your complaints within 30 days of receipt.

Data Security

We implement industry-standard measures to protect your personal data, including:

  • Encryption of sensitive information
  • Regular security assessments
  • Access controls and authentication procedures
  • Employee training on data protection
  • Comprehensive information security program in compliance with Indian regulations

However, no method of data transmission or storage is entirely secure. While we strive to safeguard your information, we cannot guarantee its absolute security.

Links to Third-Party Websites

Our services may contain links to external websites not operated by NexuSelf. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. If significant changes occur, we will notify you through email or a prominent notice on our website and update the "Last updated" date above.

We encourage you to review this policy regularly. Continued use of NexuSelf after any modifications signifies your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us.